We take a great care of the conditionning of our products for shipping.
However, manufacturing defects or damages due to transportation can happen, altough very rarely.
In case, one product is either damaged or misfunctionning, the following return policy applies :
1/ The customer should report product issue to us within 5 days after shipment delivery, using the After Sales assistance form which can be found under the following link : After Sales assistance – AudioSoundMusic
2/ We will then provide the customer with a pre-paid return shipping label to be used to ship back to us the defect product.
Customer needs to ship back the product with the original packaging and within 10 days after having received the pre-paid return shipping label. We will not refund any cost incurred by the customer to ship back the product by other means than the pre-paid return shipping label.
3/ After delivery of the default product to us, we will send the customer a replacement product to the same address as the original shipment.
In case the returned product is not defective, shipping costs for both ways and a 20% restocking fee will be charged to the customer before we ship back the product.
