Shipping policy
8.1 – The Company delivers exclusively to:
• the European Union
• the following countries: Argentina, Australia, Brazil, Canada, Hong Kong, Iceland, India, Indonesia, Japan, Malaysia, New Zealand, Norway, Philippines, Qatar, Saudi Arabia, South Africa, Singapore, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam
However, the Company reserves the right to refuse the order for any destinations not covered by our agreements with our logistics partners, in particular for:
• Germany: Island of Rügen, Island of Sylt, Island of Usedom
• Croatia: Island of Krk, Island of Hvar, Island of Brač, Island of Pag, Island of Cres, Island of Lošinj
• Denmark: Faroe Islands, Greenland
• Spain: Canary Islands, Balearic Islands, Majorca Island, Menorca Island, Ibiza Island, Formentera Island, Cíes Islands, Columbretes Islands
• Finland: Åland Archipelago
• France: Reunion Island, Martinique Island, Guadeloupe Island, Mayotte, French Polynesia (the Austral Islands, the Gambier Islands, the Tuamotu Islands, the Marquesas Islands, the Society Islands (including Tahiti and Bora Bora ), Saint-Barthélemy, Saint-Martin, Wallis-and-Futuna, Saint-Pierre-and-Miquelon, French Guiana, New Caledonia
• Greece: Crete, Cyclades Islands (e.g. Mykonos, Santorini), Ionian Islands (e.g. Corfu, Zakynthos), Dodecanese Islands (e.g. Rhodes, Kos), Northern Aegean Islands (e.g. Lesbos, Samos) , South Aegean Islands (e.g. Crete, Karpathos)
• Ireland: Achill Island, Aran Islands
• Italy: Sicily, Sardinia, Island of Elba, Aeolian Islands (e.g. Lipari, Stromboli), Pontine Islands (e.g. Capri, Ischia), Islands of the Venetian Lagoon (e.g. Murano, Burano), Tremiti Islands
• Malta: Gozo, Comino
• Netherlands: Texel, Wadden Islands (archipelago)
• Portugal: Azores Islands, Madeira Island
• United Kingdom: Isle of Man, Shetland Islands, Orkney Islands, Hebrides Islands (e.g. Skye, Lewis and Harris), Isle of Wight, Channel Islands (e.g. Jersey, Guernsey).
8.2 – The Company makes its deliveries to destinations not covered by Article 8.1 on estimate. The Customer must make the request by email to the Company (contact@audiosoundmusic.com).
8.3 - The products offered on the audiosoundmusic.com website comply with current French legislation. It is the Customer's responsibility to ensure that the products ordered comply with the legislation in their own country.
8.4 - For order deliveries to regions other than metropolitan France, the Customer will be the importer of the products ordered and they are entirely responsible for discharging customs duties, import duties or other local taxes due.
8.5 - For order deliveries to regions other than metropolitan France, it is the Customer's responsibility to be cognizant regarding customs duties, import duties or other local taxes that may be due, as the Company has no obligation to inform the Customer in this regard.
8.6 - The products remain the property of AudioSoundMusic up to time of delivery and until payment of the order is completed (all taxes and delivery charges included). If the order has been paid in full, the ownership of these products is transferred from the Company to the Customer at the time of delivery once the Customer has acknowledged receipt of the products by signing the delivery note.
8.7 - If for any reason the Customer has not paid the delivered products in full, the Company retains ownership of the products until full and effective payment has been made even after delivery to the Customer.
8.8 - The Company reserves the right to cancel an order if the Company is unable to ensure the quality or safety of delivery to the address requested by the Customer. The Company shall then refund the order within 30 days.
8.9 - For direct orders and pre-orders, the amount of delivery costs is communicated through the audiosoundmusic.com website before payment which is then approved by the Customer. Delivery charges may not constitute grounds for cancellation by the Customer.
8.10 - For special orders and standard exchanges, the delivery costs are communicated by e-mail to the Customer, who must confirm by e-mail. Once approved, delivery costs will not constitute a reason for cancellation by the Customer.
8.11 - For direct orders, an estimated time of arrival is communicated on the audiosoundmusic.com website before payment. The payment of the order is seen as Customer approval of the estimated delivery. This estimated time of arrival may not constitute grounds for cancellation by the Customer.
8.12 - For special orders and standard exchanges, an estimated time of arrival is communicated by e-mail to the Customer, who must confirm by e-mail. After this approval, the estimated time of arrival may not constitute a reason for cancellation by the Customer.
8.13 - For pre-orders, if the Company is not able to provide the Customer with an estimated time of arrival. The payment of a pre-order implies Customer approval of an unpredictable delivery time of up to 12 months.
8.14 - If the estimated time of arrival for a pre-order exceeds 12 months, the Company will allow the Customer to cancel if they wish, and will refund the order.
8.15 - In the case of a pre-order, the Company undertakes to deliver orders chronologically by date of pre-orders. For a given product, the Customers who placed their pre-orders first are delivered first.
8.16 – The estimated delivery time communicated to the Customer for direct orders, special orders and standard exchanges are estimated and are not contractual. They may vary depending on the supply capacity of manufacturers or their distributors. Delivery times may not constitute a reason for the Customer to cancel an order.
8.17 - The Company shall not be held liable for any delay in delivery for any reason whatsoever.
8.18 - In case of unavailability of a product on order, the Customer will be informed and will be reimbursed within 30 days.
8.19 - No deliveries are made to campsites, hotels, post offices and post office boxes.
8.20 - When an order includes several products with different delivery times, the Company will make the delivery only once all the products become available. However, the Company reserves the right to split the deliveries, without impact on the delivery costs to the Customer.
8.21 - For direct orders, special orders and standard exchanges, the products are delivered to the address indicated by the Customer when ordering. For pre-orders, the Company will ask the Customer for confirmation of the delivery address given at the time of the order.
8.22 - Any parcel returned to the Company because the Customer provided an incorrect or incomplete delivery address will be reshipped at the Customer's expense. If the Customer refuses to pay the reshipment costs, the order will be cancelled by the Company. The Customer will be reimbursed within 30 days for the order total minus the delivery costs and a fixed amount of 10% of the order for processing.
8.23 - The carrier responsible for the delivery may ask the Customer to make an appointment to ensure the delivery. The Customer must respond as soon as possible to the carrier's request for an appointment and be present at the delivery address for the agreed appointment.
8.24 - In the event that it is impossible to deliver the Customer due to their absence or inability to collect their order within the time allowed by the carrier, the Customer may be redelivered at their own expense. If the Customer refuses to pay the return shipping costs, the order will be canceled by the Company and the Customer will be reimbursed within 30 days for the amount of their order from which the delivery costs will be deducted and a fixed amount equal to 10% of the order for Processing fee.
8.25 - The Customer must verify upon delivery that the products delivered are those listed on the order and that they have not suffered any apparent damage during transport and delivery. This verification is considered to have been conducted as soon as the Customer, or a person authorized by him, has signed the delivery note without adding any comments. No complaint can be made by the Customer to the Company without this prior verification and without detailed observation made on the delivery note.
8.26 - If the delivered products do not correspond exactly to the delivery note or have suffered apparent damage during transport or delivery, the Customer must:
• note it on the delivery list, in the form of handwritten comments accompanied by their signature,
• communicate these comments - with mandatory supporting photos - to the Company on the same day of the delivery to contact@audiosoundmusic.com,
• confirm these comments by registered mail to the carrier within two business days following the receipt of the items and send, within the same time, a copy of this mail to the Company at contact@audiosoundmuscic.com or to AudioSoundMusic - 66 Avenue des Champs Elysées - 75008 Paris.
8.27- No claim may be made by the Customer for apparent damage or a difference between the products delivered and the order form if the three requirements listed in 8.26 have not been fulfilled by the Customer within the time frame, and the Company will then be released from all responsibility towards the Customer.
8.28 - Any product failure must be reported to the Company within 2 days of delivery at contact@audiosoundmusic.com. Any claim made outside of this period will be rejected and the Company will be released from any liability towards the Customer.